Trisha Shetty, founding father of SheSays, alleged that IndiGo employees have been unhelpful after her mom was reportedly “robbed” throughout a flight with the airline. In response to her social media submit, IndiGo requested her contact particulars, assuring her they might deal with the problem promptly.
“Expensive IndiGo my mother received robbed in your flight 6E 17. Flight crew saved her purse within the overhead. When she fell asleep, a passenger took her bag. Fortunately she awakened when he was changing her bag. Your crew refused to assist her file a criticism. They made excuses for thief,” Shetty wrote.
“It’s because of fellow passengers who supported mother that she received her stuff again. Many different passengers complained that the thief was additionally going by means of their stuff. Your crew dealt with the state of affairs terribly. Hoping to have this resolved, being robbed mid air is deeply troubling,” she added. Enterprise Right this moment couldn’t independetly confirm the declare.
The airline responded with an ordinary message within the feedback part of Shetty’s submit, stating, “Ms Shetty, we’re involved to listen to this and want to join with you relating to the identical. Requesting you to please share your contact particulars by way of DM in order that we could help you on the earliest. ~Group IndiGo.”
On social media, reactions have been swift. One X consumer commented, “Crew siding with the thief? That is a brand new low.” One other wrote, “That is the rationale, it’s thought to be the worst airline in India. I nonetheless really feel butterflies in my abdomen once I recall my journey expertise from Hyd to Jabalpur on a flight that appeared as a mediocre street bus.” A 3rd consumer added, “Wow! That is a brand new low.”
“No level texting them and hoping they’ll maintain any accountability. They’ve been ranked one of many worst airways on the earth, which robotically makes them the worst airline in India. Sorry in your traumatic expertise, Trisha,” a person wrote.
The ‘AirHelp Rating report 2024’ ranked IndiGo 103rd out of 109 airways analyzed, inserting it among the many worst airways globally this yr.
In response, IndiGo disputed these findings. In response to PTI, the airline said, “doesn’t report the pattern dimension from India, and neither takes into consideration the methodology or compensation pointers utilized by the worldwide aviation trade – casting a doubt on its credibility.”
